Frequently Asked Questions

Most applications take 48-72 hours as we partner with a professional screening company for landlord/employment/income verification, and credit/criminal history.  All applicants must apply online. Once we have a complete application and all screening is completed we will email you our decision, or if we need additional documentation. We will try calling you first. If no answer, we will email you. We need ONE CONTACT per household as we cannot call every roommate.

All interested parties must review our Screening Criteria and pre-qualify themselves as we are unable to refund any application fees. Anyone desiring to reside at the property who is 18 or older must apply on our website. 

Yes. It is HIGHLY recommended that all residents carry renter’s insurance to protect themselves and their personal property against losses – not just liability. The owner’s insurance policy does not cover your personal property. Being faced with having to replace all your valuables can be a financial disaster. Call your auto insurance agent for a quote - and ask about a multi-policy discount. Your insurance agent can advise you on your coverage options for renters insurance. Most policies are very affordable and well worth the expense.

We require a full month’s rent and the full deposit prior to your move-in date. Any rent proration is done on your second month’s rent. Both rent and deposit payments must be paid in the form of a Cashier’s check or Money Order. These checks must be separate, one check for rent and one for your deposit. 

Tenants are responsible for pest control treatments unless it is for wood-damaging insects. You may consult with your property manager about specific details should you have an unusual pest control problem.

Residents are responsible for changing HVAC air filters on a regular basis, replacing smoke detector batteries as needed, replacing burned-out light bulbs, replacing sink faucet aerator washers as needed, keeping landlord-provided appliances clean, and the yard maintained and watered unless otherwise specified in the Lease. If you are not sure of your responsibilities as a resident, please refer to your Lease and addenda, and other important documents, or email our office.

Before you submit a Service Request please take a look at our Self-Help Videos that could save you time and a service fee. For general repairs, the fastest and best method is to submit a Service Request through your Tenant Portal.  Attach photos if you can. Our staff receives an email notification of your repair request and will assign a vendor. One of our staff members may call you to troubleshoot a simple fix. You will receive a copy of the work order once a vendor is assigned so you know who to expect a call from to schedule the appointment. All Service requests must be done in writing.

Emergencies are uncontrolled running water, electrical short circuits, the smell or presence of gas, fire or smoke, and carbon monoxide. Anything you believe to be dangerous to your health that can’t wait until the next business day.

For fire, medical, gas smell or natural disasters always call 911 before you contact our office.

Should you have a property-threatening emergency after hours, call our emergency maintenance number 520-459-1222, and Press 8  to speak with a live person or leave a detailed message. This number is for after-hours maintenance emergencies - not regular maintenance calls.

No, you should not make your own repairs and you should never withhold any amount from your rent, ever. Some minor repairs/troubleshooting should be done by the tenant, such as flipping a breaker or unclogging a toilet. But for the most part, tenants should not take the risk or liability in attempting their own repairs. Since most repairs do require a professional who is licensed, bonded, and insured, we ask that you submit a Work Order through your Tenant Portal.

Your rent is ALWAYS due on the first day of each month. Your rent is late as of 5:00 pm on the first. If rent is not received by 5:00 PM on the first your account will automatically be charged a late rent fee. This fee will be due in full, with your rent payment.  Late rent and fees must be paid by certified funds only and online payment will not be accepted once late. 

Cash is NOT ACCEPTED for security reasons. 

ACTIVATE YOUR ONLINE TENANT PORTAL. You should have received an email to set up and activate your Tenant Portal. Please remember to check your junk/spam folder if you have not received it. Please include your name in the email. You can pay online through your Tenant Portal (ACH, credit card, debit card, one-time or recurring payment) or using the AppFolio mobile app.

You should notify our office IMMEDIATELY by calling 520-459-1222. Failure to communicate with our office can and will typically cause you to receive a Lease Violation Notice which is the first step in the eviction process.

A Residential Lease Agreement is a legally binding contract. This means that you are obligated for all rent, lawn maintenance, and utilities until the contract ends. If you must break your contract, you must pay the re-letting fee as stated in your contract. Once paid, the owner is obligated to place the property back on the leasing market in an effort to secure a new tenant. Once a replacement tenant has been approved and takes possession of the property, you are released from your obligation.

Landlords establish their own requirements, so pets are not allowed at every property managed by us. Your first step is to email the office and find out if your property is pet friendly. The office will inform you as soon as possible if pets would be accepted. A written agreement is required for any animal temporarily staying at the property.

Residents are responsible for changing HVAC air filters on a regular basis, replacing smoke detector batteries as needed, replacing burned-out light bulbs, replacing sink faucet aerator washers as needed, keeping landlord-provided appliances clean, and the yard maintained and watered unless otherwise specified in the Lease. If you are not sure of your responsibilities as a resident, please refer to your Lease and addenda, and other important documents, or email our office.